Terms & Conditions

1) Definitions

• “We”, “us”, “our” refers to Esha’s Leather.
• “You”, “user”, “customer” refers to any person accessing or purchasing from the website.
• “Site” refers to eshasleather.com and associated services.

2) Eligibility & Account

• You must be at least 18 years old or the age of majority in your jurisdiction to purchase.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Please notify us immediately of any unauthorized use of your account.

3) Orders & Acceptance

• Your order is an offer to purchase; acceptance occurs when we dispatch the product(s) and send a shipping confirmation.
• We may refuse or cancel orders due to stock issues, errors in pricing or product information, suspected fraud, or compliance reasons. Any amounts paid for canceled orders will be refunded.
• Images displayed are for illustration; slight color/texture variations may occur due to natural leather characteristics and screen settings.

4) Pricing, Taxes & Promotions

• All prices are listed in INR unless stated otherwise and are subject to change without notice.
• Applicable taxes (e.g., GST) and shipping charges are shown at checkout.
• Coupons, discounts, and promotions have specific terms and validity periods; they are non-transferable and may not be combined unless expressly permitted.

5) Payments

• Payments are processed securely via third‑party gateways. We do not store full card details on our servers.
• By submitting payment information, you represent that you are authorized to use the selected payment method.
• Orders may be placed on hold pending payment verification or additional checks to prevent fraud.

6) Shipping & Delivery

• Estimated delivery timelines are provided at checkout and may vary due to carrier delays, customs, or unforeseen circumstances.
• Risk of loss passes to you upon delivery at the address provided or to the carrier if you arrange pickup.
• Please inspect packages on delivery and report damage to us within 48 hours with photos for assessment.

7) Returns, Refunds & Exchanges

Returns are governed by our Return & Refund Policy. In summary:

• Return window: 7 days from delivery for eligible items.
• Items must be unused, unworn, in original packaging with tags; customized/personalized/sale items are not eligible.
• Refunds are issued to the original payment method after quality check; shipping charges are non‑refundable unless the item was defective or damaged on arrival.

8) Product Care & Natural Variations

Leather is a natural material; minor marks, grain variations, and color differences are normal and not defects. Follow the care instructions provided to maintain product longevity.

9) Intellectual Property

• All content on the Site—text, graphics, logos, images, and code—is owned by or licensed to Esha’s Leather and protected by applicable IP laws.
• You may not copy, reproduce, modify, distribute, or create derivative works without our prior written consent.

10) User Content & Reviews

• By submitting reviews, comments, photos, or other content, you grant us a non‑exclusive, royalty‑free, worldwide license to use, reproduce, modify, and display such content for marketing and operational purposes.
• You represent that your content is accurate, lawful, and does not infringe any third‑party rights. We may remove content that violates these Terms.

11) Prohibited Uses

• Using the Site for unlawful purposes or to violate any regulations.
• Attempting to gain unauthorized access to the Site or interfering with its security or performance.
• Engaging in fraudulent transactions, chargeback abuse, or deceptive practices.

12) Warranty Disclaimer

Except as expressly stated, the Site and products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. To the extent permitted by law, we do not warrant that the Site will be uninterrupted, timely, secure, or error‑free.

13) Limitation of Liability

To the maximum extent permitted by law, Esha’s Leather shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to your use of the Site or products. In no event will our aggregate liability exceed the amount you paid for the product giving rise to the claim.

14) Indemnification

You agree to indemnify, defend, and hold harmless Esha’s Leather and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Site.

15) Force Majeure

We are not responsible for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, labor disputes, war, terrorism, governmental actions, interruptions of internet or telecommunications, or supply chain disruptions.

16) Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, you agree to submit to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal for any disputes arising from or relating to these Terms or your use of the Site.

17) Changes to the Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the Site following changes constitutes acceptance of the updated Terms.

18) Miscellaneous

• Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.
• Entire Agreement: These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and us regarding the Site and purchases.
• Contact: For questions about these Terms, email support@eshasleather.com.